Global, September 2022
Every busy hospitality operator knows what it’s like to get “slammed” - that peak time during service when the orders are flying fast and the team is under the pump to get food cooked, plates off the pass and drinks shaken, stirred and out to be sipped.
During these busy periods, managing customer expectations is key to their overall satisfaction. Communication is so important in creating great hospitality experiences.
That’s why Mr Yum has added simple yet sophisticated Wait Times functionality to its industry-leading mobile ordering, payments and marketing platform.
One of the most-requested product features from owners and operators, Mr Yum’s improved Wait Times function allows venues to let their guests know when food or drinks are taking longer than usual to be served with a pop-message tailored to suit the situation.
This message could be as simple as, “The kitchen is experiencing extended wait times. Thanks for your patience," or applied to specific categories or sections within the menu, for instance “Desserts are currently taking 25 minutes, thanks for waiting!”
Helping to relieve pressure on staff and manage customer expectations at once, Wait Times creates a great experience for guests and means staff fielding countless “where’s our order?” queries are a thing of the past.
Mr Yum CEO and co-founder Kim Teo says improved Wait Times is an easy and elegant solution to one of hospitality’s biggest challenges - the peak period rush hour.
“We are constantly improving our platform to deliver the very best experience for our venue partners and their guests,” she says “This dynamic feature enables venues to quickly and easily communicate with their guests during busy periods, helping to manage expectations and creating a superior service experience for customers and venue staff alike. It’s a win-win all-round!”
The improved Wait Times adds to the suite of industry-leading features Mr Yum has recently introduced to serve, connect and reward customers, including Split & Pay (which allows customers to simply scan a QR code at the end of their meal to view, split and pay their bill on their phone), its Loyalty points program and a sophisticated, integrated CRM created for hospitality.